Get in touch with us
Common queries answered
We ship from our storage in Germany. The shipping time depends on the size and weight of the goods and the destination.
Delivery to Germany: 2 – 3 days
Delivery inside EU: 5 – 7 days
Delivery to Eastern Europe: 7 – 14 days
Delivery worldwide: 7 – 21 days
We accept returns during the first 30 days of arrival and offer you an easy Money-Back-Guarantuee. It is possible to return the items you ordered in case of damages caused by transportation or manufactoring defect.
Please note, return shipping fees apply. Once the item is received, we will refund the cost of the item excluding shipping and handling fees.
Note: Further information can be found in our Return Policy.
After we received, confirmed and shipped your order, you will receive an email from us. This includes a tracking link provided by the shipping company of our choice.
We are always happy to help
Just get in touch with our support team by using the contact form on this page.
Please feel free to check our FAQ for common asked questions or send a request to our support by using the contact form on this page.
This website is operated by:
Company: Opus 21 International Ltd
Address: Oroklini Hills 11, 7040 Oroklini, Cyprus
Director: Jens Arne Kipping
Note: We do not accept returns at this address. This address is just our office and not our storage. Returns must be sent to our warehouse. Contact our support team to receive the address before initiating a return. Thank you.
VAT: CY10380806F
Register: HE380806
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+380997573136
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